Customer Service Representative

• A dynamic and versatile position within a challenging international environment, where every day brings new opportunities to learn and contribute to the company’s success;
• You will become part of an enthusiastic, results-driven team that values collaboration, positivity, and mutual support.
• An excellent opportunity to further strengthen and expand your commercial skills through hands-on experience, training, and continuous professional growth;
• An attractive salary package ranging from €3,200 to €3,700 per month, including hospitalization and group insurance, a 13th month and holiday pay, 20 vacation days, 18 ADV days, and 2 additional public holidays;
• You will also receive €250 in eco vouchers, meal vouchers worth €8 per day, and have the option to work two days from home per week after the onboarding period;

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• You have solid experience in customer interaction and know how to build lasting relationships.
• You possess excellent organizational skills and can effectively manage multiple priorities at once.
• With strong communication skills, you are able to engage and inspire both internal and external stakeholders.
• You are fluent in English and Dutch or French; knowledge of additional languages such as German or Spanish is considered an asset.
• You have strong proficiency in Microsoft Office and SAP.
• You take ownership of your work and demonstrate a high level of accountability in every task.
• Familiarity with the Food or Health & Nutrition industry is a plus.

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• You are responsible for managing all types of customer interactions, inquiries, and issues, building long-term relationships based on trust and open, proactive communication;
• You handle customer complaints efficiently, providing appropriate solutions and alternatives within set deadlines, and ensure lasting resolution through consistent follow-up;
• You support the sales team with an inside sales mindset, contributing to activities such as preparing sales forecasts, quotations, and offers;
• You collaborate actively with departments including Supply Chain, Production, Quality, Regulatory, and Marketing & Communication to maintain a high level of service excellence;
• You manage and update various data sets, including customer details, sales forecasts, and complaints, ensuring accuracy and completeness.
• You maintain clear and organized records of customer interactions, account information, and related documentation;
• You stay informed about product developments, market trends, and industry insights to provide knowledgeable and value-added customer support;

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